Established in 1972

AIM: To provide and maintain the highest quality of 24-hr counselling and support services by recruiting, training and mentoring quality volunteer Counsellors

• 24 hour counseling 033-394 4444. 
• Face to Face counseling. by appointment during office hours 08h00-16h00 weekdays, 08h00-14h00 Saturdays
• 24 hour Crisis response teams for those in extreme distress.  
• linked to national line 0861 322 322
• English and isiZulu counseling is available almost 24/7
• Xhosa, Afrikaans, French, Dutch and Swahili are available on request.

Sub-project 1:  Recruitment and training of volunteer counselors

• Advertise bi-annual courses in local media, tertiary institutions and religious centers
• Interview and select applicants
• Select volunteer facilitators  and run facilitator training
• Run 16 session course
• Make selection of volunteers based on course assessments and interview.
• Facilitate orientation, practical training & review team monthly assessments
• Declared fit for counseling by review team &  placed on counseling roster

Sub-Project 2: Face-to-Face counseling

Many people prefer to talk to a counselor personally. 

This can be arranged during office hours with reception. 033 342 4447.

Sub-Project 3: Lay Counsellor Health

• Debriefing for personal  growth
• Mentorship for counselors growth
• On-going training and up-dates
• Supervision and case management for optimal client care

No problem is too big or too small....

Online counseling

• Run by volunteers this project aims to assist those who struggle to express themselves in the spoken words, due to physical handicaps, shyness or practical or financial limitations.
• Aims for 24 hour turn around
• All replies are checked by a fellow counselor before release.

Why Online Counselling?

Maybe you've never reached out to anyone before, and this feels less frightening, safer for you. Maybe you are unable to leave your home. Or maybe there isn't the right person to support you where you live. Online counselling can be an effective way to receive support and guidance to work on your problems.

What is email counseling?

You may mail us as many times as you like, however you will soon see that we will be expecting you to take steps to resolve your concerns. We will not try to resolve the complex issues of your life in one snappy mail, but to work slowly and meaningfully with you through, and past the issue that has lead you to e-mail us. The more honest and open you are the more easily we can engage the counselling process.

If you are nervous of using the net for counselling, or it is your first time, perhaps it will help if you mail us about a small issue, that is not too scary, and once you have built up some confidence in us, you can tell us about other bigger issues?

It’s OK to ask for help”...

LifeLine provides non-directive, problem management counseling.   In this process the counselor acts as a caring listener to and facilitator of the individuals concerns. 
Counselling is provided free, in part, due to our large volunteer base.  Volunteers at LifeLine receive no remuneration for their services at all, and pay an annual membership to belong to LifeLine.  The “magic” of LifeLine is held in the connection made between a person talking through a concern with a person who is there just because they care.

Please note LifeLine counselors are trained counselors from all walks of life. However the services we offer are as counselors:

We are NOT doctors, psychologists, psychiatrists, or any other medical field professionals. For medical problems, please refer to the medical experts.
We are people who care for the community and we want to help you.